![]() The freeze/hang is easily REPRODUCIBLE when BetterTouchTool or RightZoom is installed, therefore I can set the Status of this bug report to NEW. Therefore I will add this bug to our list of known problems related to the usage of the Mac Accessibility API ( bug 55571). There is some bug in the LibreOffice code which interacts with the Mac Accessibility API, and this bug gets triggered by BetterTouchTool, because it uses and activates the usage of the Mac Accessibility API. Yes, you are right: the problem is not resolved. > I'm not sure this makes the issue "resolved", though, more like a "known and even have a suitable workaround, thank you for that, too! ![]() > Adding an exception in BetterTouchTool made the freeze went away. Now we know what has triggered this problem. > I managed to target the problem, and, as you suggested, it was indeed Thank you very much for your answer and the results! So please check these possibilities, if any of them helps to make the freeze go away, and report the results here. So please check if you have installed any utility of this kind and try to disable it (or to add LibreOffice to the list of excluded applications for the utility, if there is such a thing). a screen reader, screen magnifier, speech recognition software,Ī text-to-speech (dictation) application, or similar?Īll these and many similar utilities rely heavily on accessibility issues and therefore can cause LibreOffice to crash or freeze. the mouse curser/pointer, likeĪnd/or do you use any special software which could be related to accessibility stuff, e.g. some little application or control panel etc. So please try to disable any accesibility features, then checkģ) Do you have installed any window management/user interface utilities/apps/control panels/extensions for MacOS X likeĪnd/or do you use any mouse cursor/pointer utility, i.e. “Bedienungshilfen”), are known to cause many crashes and freezes in LibreOffice. “LibreOffice-old” Į) start LibreOffice again and try if the problem is still reproducible.Ģ) Do you have any accesibility features enabled? Apple’s accessibilityįeatures like “VoiceOver” or “Enable access for assistive devices”, which getĮnabled in “System Preferences > Universal Access” (in German: To reset your LibreOffice user profile, please:Ĭ) there should be a folder called “LibreOffice”, search it ĭ) please rename that folder to something else, e.g. It is possible that the bug is caused by some corrupted setting. To do so, please check the following:ġ) Can you please try to reset (temporarily) your LibreOffice user profile? Please help us to find out what makes the difference, i.e. why you do face this problem while I can’t. So there must be some difference between your and my machine/installation which explains the different results, i.e. If I drag the divider between the tabs section and the horizontal scroll bar, CPU usage goes up to 3% or 4% (according to ‘top’ running in the terminal, see attached screenshot), but not higher, and as soon as I release the mouse (finish dragging), the CPU usage goes down again to about 0%, just as expected. However, I can not reproduce it with LibreOffice 3.6.3.2 on Mac OS X 10.6.8 (Intel). ![]() Screenshot: can't reproduce this bug with LibO 3.6.3.2 on Mac OS X 10.6.8 (Intel)
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